Cancellation and payment terms

Cancelling an appointment

The time is reserved for you alone. The whole duration the work needs is set aside for one client, and a cancelled slot cannot be offered to anyone else at short notice.

Cancel at least 48 hours before the appointment. You can cancel from the link in your booking confirmation, by phone or by message.

Appointments cancelled later, or not used, are charged at 50 % of the service price.

Illness and other compelling reasons

Sudden illness, an accident or a similar compelling reason is not grounds for a cancellation charge. Let me know as soon as you can and we will find a new time. There is no charge.

The result

If the result does not match what was agreed before the work began, it is corrected within two weeks at no charge. Get in touch as soon as you notice, and we will book a time for it.

Prices

Prices include VAT at 25.5 %. Length, density, colour history and the time the work takes all affect the price. The exact price and the estimated duration are agreed at the consultation before work begins, and the price does not change mid-appointment without being agreed separately.

Payment

Payment: card, MobilePay, Apple Pay and Google Pay. Epassi, Smartum and Edenred are not valid for hair services.

Gift cards

Gift cards are sold euro-denominated and are valid for 12 months from the date of purchase. Gift cards are not redeemable for cash.

Booking

Appointments are booked through Phorest. These terms apply to your booking.